Refund and Returns Policy

Refund / Return Policy

Returns are not accepted for open boxes.

You have 7 days from the date of delivery to return your items by a trackable shipment. Please email office@thefillerstore.com to initiate a return, mention the reason and the return package information.

Return postage is payable by the customer.

After 7 days, if a new returns tracking number has not been emailed to office@thefillerstore.com, you will no longer be eligible for a return.

Refunds are processed once the return has been received by us. All returns are at your own risk and we do not take any liability for lost returns, including returns due to failed delivery.

Please follow the tracking on your parcel closely to ensure you are available to receive it at the time of delivery.

Any packages returned by post offices (where the recipient has not collected their package after an unsuccessful delivery and recipient not available for signed delivery) will be issued a refund once we have received the package back. The refund will exclude the original shipping fee.

If the goods have arrived, but are damaged, you have 48 hours to notify us at office@thefillerstore.com . please make sure to attached pictures of the damage . Damaged goods , if reported in this timeframe will be replaced immediately.